Return & Exchange
Return & Exchange
Q: Can I cancel my order before it is shipped?
A: Yes, you may cancel your order up to the point that it is shipped. Please note that we reserves the right to deduct the credit card processing fee, typically around 2.5% depending on your country, from the refunded amount.
Q: What if I want to cancel my order after it has been shipped?
A: Once your order has been shipped, refunds will not be offered unless the item is returned. In such cases, subject to the conditions outlined below, your payment will be refunded, minus any applicable shipping charges and/or credit card processing fees incurred.
If you've received your order and are dissatisfied with any of the products, you have the option to request a refund or exchange, granted that you comply with the following conditions:
- All items must be returned within 14 days of receiving them.
- All items must be returned in their original, unopened condition inclusive of any accompanying accessories.
Q: Can I exchange a product received?
We currently do not facilitate direct exchanges. However, you have the option to initiate a return and proceed with a new purchase. If you have any questions or need assistance, please contact us.